About the Role
Our Information and Advice service aims to enable older people to make informed decisions in order to support their independence and make more of later life.
Our Information and Advice team deliver a holistic telephone service to older people, their carers, friends, relatives and professionals. Providing clear and accurate information on a huge variety of issues including, health and social care, welfare benefits and local services.
Hours: 37 hours per week
FTE Salary Range: £27,793 - £29,470 per annum depending on skills and experience
Location: Age UK Devon, 1 Manaton Court, Matford Business Park, Exeter, EX2 8PF (Hybrid Working Policy in operation)
Contract Type: Permanent
Closing Date: Midnight on Sunday 16 February 2025
Interview Date: Thursday 20 February 2025
Benefits of working with us
- 20 days holiday plus bank holidays with 1 extra day for each full year of service, up to a maximum of 24 days holiday plus bank holidays
- Auto-enrolment pension scheme
- Opportunity for continued professional training and development
- BUPA Employee Assistance Programme
- The Blue Light Discount Card
- Age UK Discounts Portal provided by Anon
- Tickets for Good
About You
We are looking for someone who has experience of working with older people and an understanding of the health and social issues affecting them. An understanding of the welfare benefits applicable to older people is essential as is the ability to work in a positive, person centred and holistic way with good attention to detail and problem solving skills. Previous experience of using a CRM database is desirable but full training will be given.