Become a volunteer with the Heritage Team at Barnstaple Town Council as part of the Visitor Team. This role would involve being front of house to meet and greet visitors, welcoming them to our event or activity.
What Does This Role Involve?
Tasks very depending on the type of activity/event. Typical tasks include:
- Meet visitors at the door of venues, welcoming them to the event.
- Listen to visitor needs and respond accordingly, sorting out problems calmly and efficiently
- Knowing when to refer queries up to Heritage Team BTC staff to be resolved
- Customer service in all its forms
Training will be available for new customer care approaches and ways to work with S.E.N.D. groups, families, schools etc.