Please apply at Carers’ Peer Support Phoneline Volunteer | Torbay and South Devon NHS Foundation Trust Volunteering
Volunteering is an incredibly rewarding experience. We provide full training for the role which may lead to further opportunities to develop your skills, knowledge and experience as a volunteer. This is the perfect opportunity to engage with your local community; whether you want to give something back, meet new people or gain new skills for the future.
Volunteer role |
Carers’ Peer Support Phoneline Volunteer |
Volunteer manager |
Volunteering |
Where you will be based |
Other |
Why we want you
Volunteers are at the heart of everything we do. We are looking for volunteers to help us provide a confidential listening service to unpaid carers who are referred to the scheme. Unpaid Carers are the family members, friends and neighbours who support someone with a health or care need who could not manage without them. Volunteers will call them at pre-arranged times / frequencies as agreed by the Phoneline Co-ordinator. You will need to be an unpaid carer or former unpaid carer to apply.
What you will be doing
- Making planned phone calls to isolated Carers at pre-arranged times to provide a listening ear and emotional support.
- Signposting Carers to appropriate support and services if required
- Recording brief information about calls and submitting to Carers' Phoneline Co-ordinator as required
- Telephoning Carers to prompt them to complete and return their carers register application forms
- Functioning as part of a team, but where there are any queries/problems, to contact the Carer's Phoneline Co-ordinator, who will be on-call / available during the shift period
- Have regular supervision with Carers’ Phoneline Co-ordinator who will offer advice and guidance on all aspects of the role
The skills you need
- Good interpersonal and communication skills
- Treat everyone with dignity and respect
- A genuine interest in people
- An understanding of and positive approach to diversity is essential
- Confidentiality, empathy, discretion and reliability
What's in it for you
- Meet new people
- Be part of an amazing team
- Gain new skills or use existing ones
- Use your experience as a Carer to help other people
- Gain experience in providing support, signposting, and develop further if wanted
Disclaimer
Following your successful application, you will be invited to an interview and you may be asked some questions in relation to our current Infection, Prevention & Control guidance - this may impact on which roles we can place you in. Most roles are subject to a DBS check and two satisfactory references being provided.