Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.
What is an Administration Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.
What difference will you make?
SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups. We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes.
What will you be doing?
Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator.
• Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered
• Getting people together: Organising internal meetings, both virtually and face to face
• Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting
• Note taking and recording: Maintaining accurate records of meetings and decisions
• Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed
• Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment
• Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required
What can you gain from this volunteering role?
• Use your skills, knowledge, and life experience to benefit others
• Give back to the Armed Forces community
• Become part of the SSAFA community and build networks across your local area
• Experience, training, and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What about training, support, and expenses?
• Instructor led training alongside like-minded volunteers will guide you through everything you need to know
• On-line training modules to complete at home, so you are up to date on how to keep people and their personal information safe
• Local induction and support, from other branch volunteers
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date
• Support from regional volunteering and operations employees
• Regular meetings and events to learn and share information
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role
What are we looking for?
• Friendly and approachable people with good written and verbal communication skills.
• Some experience of coordinating people or events is beneficial.
• Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address
• Respectful and non-judgemental approach.
• Understanding of the importance of confidentiality and boundaries.
• This role would suit someone who would like to volunteer regularly, each week.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
Are references required? Yes. We will ask for two character references, this can be people that know you well (other than relatives).
Is a criminal record check required? No
How do I find out more?
• Visit us online at www.ssafa.org.uk/volunteer to search for available roles and apply. Read more about the training we provide and about the difference you can make as a volunteer.
• Contact our Volunteer Experience (VE) team at [email protected], they can answer questions and put you in touch with your local branch
We welcome volunteers of all backgrounds, races, sexual orientations, and of all faiths and none. SSAFA is committed to making reasonable adjustments to support volunteers who have a disability.
Please note this is a volunteer role and does not form part of any contract of employment.