What might you do as an adviser?
- Complete an introduction to Citizens Advice and comprehensive training for your role
- Talk to clients over the phone, online or face to face to explore what problems they’ve come for help with
- Find information about the clients’ problems and help them to understand their options
- Complete benefit checks to make clients aware of what benefits they are entitled to
- Help to assess a client’s debts and provide money management advice
- Refer or signpost for more specialist or in depth advice where needed
What’s in it for you?
Volunteering for us:
- Makes a real difference to people’s lives
- Enables you to learn about a range of issues such as benefits, debt, employment and housing
- Builds on valuable skills such as communication, listening and analysing
- Increases your employability
- Gives you the opportunity to work with a range of different people, independently and in a team.
- Has a positive impact in your community-We’ll reimburse your expenses too
What do you need to have?
You don’t need specific qualifications but Are you….
- Friendly and approachable
- Non-judgmental, able to respect views, values and cultures that are different to your own
- Good at listening to others
- Someone with excellent written and verbal communication skills
- Someone with good numeracy skills (essential for benefits and money adviser roles)
- Able to demonstrate good IT skills
- Able to understand information and explain it to others
- Willing to learn about and follow the Citizens Advice aims, principles and policies
- Willing to undertake comprehensive training in your role
…If so then apply for one of our roles today-we need you!
How much time do you need to give?
Ideally we ask for at least 1 day per week, for at least 12 months.